As part of our Company values, we are committed to responsible and transparent conduct and to show respect and courtesy to all with whom we have dealings. 

This Privacy Policy explains how we collect and use your personal information necessary for us to carry out our work whist safeguarding your right to privacy.

What information do we collect?

The personal information we collect is generally obtained directly from you when you make an enquiry to buy goods or services from us or provided to us by property management companies on your behalf.  The type of personal information we collect is full name, address, telephone numbers and Email addresses. 

How do we use your personal information

When you buy goods or services from us you are entering into a contract with us.  We use your personal information for the purpose of fulfilling our contractual obligations.  Data Protection says that we are allowed to use and share your personal information only where we have proper reason to do so.  The lawful basis we process your data is:

Contract – your personal information is processed to fulfil a contractual arrangement e.g. order of goods and services.

Legitimate Interest – the interests of Ockley Plumbing Ltd in managing our business to allow us to provide you with the best possible goods and services in the most secure way.

Legal Obligation – where there is a legal requirement to share the information e.g. for law enforcement purposes.

How we store your information

We hold and process all your personal information securely within our offices by authorised staff.  We normally hold your personal information for a maximum of seven years after completion of contract and dispose of it as confidential waste to an on-site shredding company.   We delete data that is held electronically.

Who do we share your personal information with?

Supplier Partners – We work with a number of trusted suppliers who supply us products and services.  A minimum amount of personal information will be shared in order to fulfil the orders you place e.g if goods are delivered directly to you from the supplier. 

Delivery Partners – Occasionally we may use a delivery partners in order for you to receive your goods.  Again, only limited information will be passed to them in order to fulfil your order.

Payment processing – We work with a trusted third party payment processing provider in order to securely take payments.  We DO NOT store credit/debit card details.  In the event of a refund processed via bacs payment, details will be held on banking records for audit purposes only.

We may share your information when requested to do so by our professional advisers & service providers (e.g. auditors) or when legally required to statutory authorities.

Safeguarding your personal information

We take all reasonable steps to keep your personal information secure.  Access to your personal information is restricted to prevent unauthorised access, modification or misuse.  Only authorised employees and agents are permitted to access your personal information on a need-to-know basis.

Your privacy rights and who to contact

If you have any questions or concerns about how we handle your personal information, then you may contact our data protection controller at our head office.  You have the right to tell us if you:

would like a copy of the personal information which we hold about you

would like us to correct, update or delete your personal information in our records

don’t want to be contacted in the future by us

wish to report any misuse of your personal information

This policy will be reviewed annually.